ck111 Privacy Policy

ck111 is an online casino and sports betting platform operating at ck111.co, serving members primarily in Bangladesh. ck111 is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all personal data collected through the ck111 website, mobile platform, and any related services. It covers data collected during registration, account use, deposits, withdrawals, customer support interactions, and general browsing of the ck111 platform.

If you have any questions about how ck111 handles your data, you can contact us at any time via [email protected] or through the live chat on the platform.

ck111 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers when required.

ck111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

ck111 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which ck111 uses your data are:

• Account management: Creating and maintaining your ck111 member account, verifying your identity, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the ck111 platform.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of ck111 support services.
• Platform improvement: Analysing how members use ck111 to improve game offerings, site performance, and the overall user experience.
• Legal compliance: Meeting our obligations under applicable laws and cooperating with regulatory or law enforcement authorities when required.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers from ck111.

ck111 will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

ck111 processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to provide you with the ck111 service you signed up for — including account management, deposits, withdrawals, and game access.
• Legal obligation: ck111 is required by law to collect and retain certain data, including identity verification records and financial transaction logs, for anti-money laundering and fraud prevention purposes.
• Legitimate interests: ck111 has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service — provided these interests do not override your fundamental privacy rights.
• Consent: Where ck111 relies on your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

ck111 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity as required by our platform rules.
• IT and platform service providers: Companies that help ck111 operate its servers, databases, and platform infrastructure may have limited access to data as part of their service delivery.
• Legal and regulatory authorities: ck111 will disclose data to law enforcement, regulators, or courts when required to do so by applicable law or a valid legal order.
• Fraud prevention agencies: Where ck111 suspects fraudulent activity, relevant data may be shared with fraud prevention organisations to protect the platform and its members.

ck111 uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. A cookie is a small text file stored on your device when you visit ck111.

The types of cookies ck111 uses are:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and ensure your account settings are applied correctly. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help ck111 understand which pages and games are most popular, how long members spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Remember your language settings, display preferences, and other personalisation choices so you do not have to reset them each visit.
• Security cookies: Used to detect and prevent fraudulent login attempts and protect your ck111 account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how some parts of the ck111 platform work.

ck111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods ck111 applies are:

• Active account data: Retained for the full duration of your ck111 membership.
• Transaction records: Retained for a minimum of five years after the transaction date, in line with financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years after account closure.
• Support communications: Retained for up to three years after the interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Typically retained for up to 24 months in anonymised or aggregated form.

When your data is no longer required, ck111 will securely delete or anonymise it so that it can no longer be linked back to you.

As a ck111 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact ck111 support at [email protected].

ck111 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be notified of the extension.

ck111 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• All data transmitted between your device and ck111 is protected by SSL/TLS encryption.
• Passwords are stored using one-way cryptographic hashing — ck111 staff cannot see your password.
• Access to personal data within ck111 is restricted to staff who genuinely need it to perform their role.
• ck111 servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Payment data is handled through encrypted payment gateways and is never stored in plain text.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your ck111 account has been compromised, contact support immediately at [email protected] and change your password without delay.

ck111 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on ck111 or that ck111 holds data about a person under 18, please contact us immediately at [email protected].

Upon confirmation that data belongs to a minor, ck111 will delete that data promptly and close the associated account. Any funds deposited by a minor will be returned to the payment source.

ck111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the ck111 platform before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically to stay informed about how ck111 protects your privacy. Continued use of ck111 after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how ck111 handles your personal data, please get in touch with the ck111 support team. We are available 24 hours a day, 7 days a week.